Applications Engineer

With annual sales of $14.3 billion in fiscalyear 2018, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety ofmobile,industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid toshareholders for 62 consecutive fiscalyears, among the top five longest-running dividend-increase records in the S&P 500 index. Parker's engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world's greatest engineering challenges. Bypartnering withcustomers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges. Responsibilities Position Summary: Reponsible for provided premier customer support through managing technical requests from internal and external customers. This support may be by phone, email or in person. Must effectively interface with all Division departments and Division staff. Works with minimal daily supervision, and keeps team leaders and staff informed of updates. Scope/Supervision and Interaction: __ Has Direct Reports _X_ Does Not Have Direct Reports Essential Functions: o Provide pre-sales technical support to our customers including component sizing and selection, CAD model / drawing, part number selection, and competitor cross references. o Provide post-sales technical support including installation and startup assistance, diagnostic assistance and resolution of field issues. o Provide on-site customer support as needed. May include training, start-up assistance, troubleshooting or sales-support. o Provide support to the Customer Service and Sales teams including product identification, service/repair component selection, part number creation, and product sizing/selection. o Maintenance of technical literature and support material. Provide input on product requirements and specifications. o Analyze customer issues, product VA/VE opportunities for product improvements. o Assist design and manufacturing in the development of new and/or revised product according to customer requirements. o Provide timely reports summarizing findings on a given product or project. o Develop and maintain comprehensive knowledge of competitive products and their activity in the market place. o Participates in the development and implementation of appropriate response strategies. o Development and execution of customer communication programs and special marketing plans. o Track daily, weekly and monthly activities to identify and implement process improvements. o May also manage specific Division key accounts. o Must maintain highest degree of customer service, throughput, and quality and participate in division lean activities. Qualifications: -4-Year College degree. BS Preferred. -2-5 Years Sales, Manufacturing or Engineering experience preferably within a manufacturing division. -Understanding of financial statements and analysis. -PC literate (MS Office, Lotus Notes preferred.) -Excellent mechanical comprehension with the ability to understand, describe or discuss problems of a technical nature. -Technical competence in mechanical systems--refrigeration knowledge is a plus. Additional Comments: The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position 11839-1B
Salary Range: NA
Minimum Qualification
Less than 5 years

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