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Technical Services Support Specialist

Technical Services Support Specialist With annual sales of $12 billion in fiscal year 2017, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 61 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index. Parker's engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world's greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges. Job Description Parker is seeking an experienced Technical Support Engineer for our growing electronic refrigeration business. This position is located in the United States (Northeast, Midwest, South or West).' Tasks and Responsibilities: o Program controllers and start up control to ensure proper operation o Troubleshoot control issues at start up and after installation o Study schematics, manuals, work instructions and other specifications in order to understand installation, maintenance and repair procedures at both OEM's and end-users o Be familiar with various electronic temperature controllers o Working knowledge of refrigeration temperature /pressure based systems and all standard refrigeration components o Considerable hands-on experience (minimum 5 years). o Be able to operate electronic supermarket control systems to demonstrate equipment and to analyze malfunctions o Contact customers directly via phone or remote desktop connections to research and diagnose issues o Travel to customer sites as needed to carry out installation/commissioning, repairs, maintenance, and training o Complete service reports and communicate results of service activity to the customers Qualifications: Minimum five (5) years of experience in technical service/customer support or call center capacity. Good organizational, analytical and interpersonal skills (written and oral). Good telephone manner. Technical aptitude and experience for mechanical and chemical applications. Job ID: 11543-1A
Salary Range: NA
Minimum Qualification
5 - 7 years

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